What the audit covers
We map your full operational stack as it actually exists, not as anyone describes it to us. That means we go through every app installed on Shopify, every integration in use, every shared spreadsheet, every workflow your team runs manually because the software doesn't quite handle it. We trace data flow end to end: where each piece of information originates, where it's supposed to land, and where it actually does.
By the end of two weeks, we know your stack better than your team does. That isn't a brag — it's the natural result of two weeks of focused attention on something most operators only look at when something breaks.
What you receive
A written report, twenty to forty pages depending on the complexity of your stack. It includes:
- An integration map showing every system, every connection, and every gap
- A workflow inventory: what your team does manually, why, and what it costs in hours and risk
- An anomaly report: every place where systems disagree, every event that doesn't reliably propagate, every silent failure mode we found
- A prioritized fix list: what to address first, what can wait, and what isn't actually a problem despite looking like one
- For each prioritized fix: a recommended approach, an effort estimate, and whether it's something your team can do internally or warrants outside help
You also get a 90-minute walkthrough, recorded if you want it, where we present the findings to whoever needs to be in the room. After that, the report is yours. You can act on it with us, with another vendor, or with your own team. We don't gatekeep.
What it's not
It's not a sales document. The audit isn't designed to convince you to buy a Build engagement. Most audits identify a mix of issues, some of which warrant outside help and some of which don't. We tell you which is which.
It's not a generic checklist. Every audit is shaped to the specific business. A $5M apparel brand with one warehouse and a 3PL has different operational reality than a $20M food brand with multi-channel wholesale. The audit reflects that.
It's not a re-platforming pitch. We won't tell you to move off Shopify unless we genuinely believe Shopify is the wrong platform for your business — which is rare, and which we'd say in conversation before scoping the audit anyway.
Who this is for
Anyone running an e-commerce business between $2M and $50M who suspects things are worse than they look. They almost always are.
Particularly useful right before:
- A platform migration (Shopify Plus, headless, replatforming entirely)
- A 3PL change or warehouse move
- A new sales channel launch (wholesale, retail, international)
- Black Friday, peak season, or a major product drop
- A new ops or systems hire — so they walk in with a map, not a tribal-knowledge crash course
Also useful when nothing specific is happening but the founder or operator has the persistent feeling that the business is harder to run than it should be at this size.
How the engagement runs
Week one: discovery and mapping. We need access to your Shopify admin (read-only is fine), your 3PL portal, your help desk, your ESP, and any internal documentation. We schedule short conversations with two to four people on your team — usually whoever owns ops, whoever owns CS, and the founder if they're operationally involved.
Week two: synthesis and writing. We produce the report, share a draft for factual accuracy review, and walk through it with you in the closing session.
Total team time required from your side: roughly four to six hours over the two weeks. We don't ask for more than that.